We know insurance can be confusing. To help you make a clear decision when it comes to selecting the right coverage, our insurance experts provide answers to some of the most commonly asked questions.
There is no enrollment procedure. Simply call the Acuity Nurse Helpline number, with an active Acuity policy number, for nonemergency work-related injuries.
Is there a cost?
There is no cost to insureds. Acuity pays for the service.
Can any Acuity commercial policyholder use the Acuity Nurse Helpline?
Yes, any active Acuity workers’ compensation policyholder can use the program.
When I call what information do I need to have available?
The only piece of information really needed is the policy number. The triage nurse will guide the injured worker through the triage assessment.
Am I talking to an Acuity employee?
The nurse is not an Acuity employee. We have contracted with Medcor to provide the service.
Will calls to the Acuity Nurse Helpline be considered adequate claim reporting?
es, Medcor always sends Acuity a report of the triage call. The triage report is used to set up the claim in our system as a record-only claim or a first-report claim, depending on whether treatment was sought.
Will calls count against my experience mod?
If the claim remains in record-only status and the injured worker does not seek treatment, the call will not count against the experience mod.
Will calls affect my policy cost?
Depending on treatment outcomes, the use of the program may have a positive impact on policy cost.
Am I liable for what the Acuity Nurse Helpline directs my employees to do?
No, all nurses contracted through Medcor are licensed and carry medical malpractice insurance.
Will I be notified when an employee calls the Acuity Nurse Helpline?
Yes, as our insured, you will receive a Notice of Receipt of Claim by mail, outlining each helpline call.
What if an employee calls in on the weekend or after hours on his own?
The service is available 24/7. Acuity is notified of the call the next business day.
Do Acuity adjusters monitor nurse helpline activity?
Acuity’s WC Medical Reps see all nurse helpline reports and determine if the claim should remain as record-only or if the claim needs further attention/handling. Please be assured, all information in our files is confidential and never sold to any outside parties.